At headboardsx.shop, customer satisfaction is our highest priority. We are committed to providing high-quality products and a reliable shopping experience. If you are not completely satisfied with your purchase, we provide a transparent return and refund process to help resolve your concerns.

This Return and Refund Policy explains the conditions, procedures, and requirements for requesting returns, refunds, and replacements.

By purchasing from headboardsx.shop, you agree to the terms described in this policy.

1. Return Period

Customers may request a return within 14 days after receiving their order.

To begin a return request, customers must contact our customer service team within the applicable return period.

Contact Email:

info@headboardsx.shop

Requests submitted after the allowed return period may not be accepted.

2. Return Eligibility

To qualify for a return, products must meet the following requirements:

• The product must be unused and in its original condition.

• The product must include original packaging and all included accessories.

• The product must not have been damaged, modified, installed, or altered.

• The customer must provide valid order information.

• The product must be returned according to the instructions provided by our customer service team.

Products that do not meet these conditions may not qualify for a refund.

3. Return Request Procedure

Before returning any product, customers must contact headboardsx.shop to receive return approval.

Please provide the following information:

• Order number

• Customer name

• Email address used for the purchase

• Product name and details

• Reason for return

• Photos or videos if the product is damaged or defective

Our customer service team will review your request and provide further return instructions.

Customers should not send products back before receiving confirmation from headboardsx.shop.

Unauthorized returns may not be accepted.

4. Return Shipping Costs

Unless the product received is defective, damaged, incorrect, or sent due to an error caused by headboardsx.shop, customers are responsible for return shipping costs.

Return shipping fees are non-refundable.

Customers should use a reliable shipping service with tracking information when returning products.

Please keep all shipping receipts and tracking details until the return process has been completed.

5. Damaged, Defective, or Incorrect Products

We carefully inspect and package every order before shipment.

If you receive a product that is:

• Damaged during transportation

• Defective

• Incorrect

• Different from the item ordered

please contact us within 7 days after receiving your order.

Please provide:

• Order number

• Description of the issue

• Photos or videos of the product and packaging

After reviewing your request, headboardsx.shop may provide one of the following solutions:

• Product replacement

• Partial refund

• Full refund

• Another appropriate resolution

We will work with customers to resolve problems as quickly as possible.

6. Refund Process

Once the returned product has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If your refund is approved, the refund will be processed to the original payment method used during purchase.

Refund processing times may vary depending on:

• Payment method

• Bank processing times

• Payment provider procedures

headboardsx.shop is not responsible for delays caused by third-party financial institutions.

7. Refund Conditions

Approved refunds may include the eligible product purchase amount according to the circumstances of the return.

Original shipping costs, if applicable, may not be refundable unless required by applicable law or the return is caused by an error from headboardsx.shop.

8. Non-Refundable Situations

Refunds may not be available in the following cases:

• The customer provides incorrect shipping information.

• The customer refuses delivery without a valid reason.

• The product has been used, installed, damaged, or modified.

• The return request is submitted after the allowed return period.

• The product is returned without prior authorization.

• The product is missing original packaging or components.

9. Order Cancellation

Customers may request order cancellation shortly after placing an order.

If the order has not yet entered processing or shipping, we will make reasonable efforts to cancel the order.

Once the order has entered preparation or shipment, cancellation may no longer be possible.

Customers may request a return after receiving the product according to this policy.

10. Exchanges

headboardsx.shop does not currently offer direct product exchanges.

If you would like to receive a different product, please return the original item according to this policy and place a new order separately.

11. European Consumer Rights

For customers located in France and the European Union, headboardsx.shop respects applicable consumer protection laws and regulations.

Customers may have legal rights relating to:

• Product conformity

• Consumer protection

• Withdrawal rights where applicable

• Legal guarantees

These rights remain applicable according to mandatory legal requirements.

Certain exceptions may apply depending on product type, condition, customization, or applicable regulations.

12. Promotional Products

Products purchased during promotional campaigns, discounts, or special offers remain subject to this Return and Refund Policy unless otherwise stated.

Any special conditions will be clearly communicated before purchase.

13. Contact Information

If you have any questions regarding returns, refunds, or order assistance, please contact us:

Company Name:

headboardsx.shop

Email:

info@headboardsx.shop

Our customer support team is committed to providing professional assistance and resolving customer concerns efficiently.

Thank you for shopping with headboardsx.shop.